Refund policy
30-Day Returns for Non-Customized Items
We have a 30-day return policy for non-customized items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@fleurforever.com and include a photo of the product showing that it is undamaged and in its original condition. Once we review the photo, we will provide you with the return address and further instructions.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at info@fleurforever.com.
Gift Messages
Adding a separate gift message card to your order does not make the flowers or bouquet a personalized or custom item. An otherwise eligible item remains covered by our 30-day return policy, subject to the return conditions above.
Personalized and Custom Orders
Because personalized and custom-made products are created specifically for you, personalized or customized items are not eligible for return or exchange unless they arrive defective, damaged, or materially different from what was ordered.
This applies to changes made to the product itself, such as names or messages incorporated into the item, custom colors, designs, arrangements, specifications, or other customer-requested modifications. A message on a separate gift card is not a modification to the product.
If there is a quality issue with a personalized or custom item, please contact us as soon as possible so we can evaluate the issue and make it right.
Order Cancellations
Orders may be canceled for a full refund before production has begun.
Because personalized and custom products are made to order, once production has started, the order can no longer be canceled or refunded due to a change of mind.
If you would like to cancel an order, please contact us as soon as possible at info@fleurforever.com. We will confirm whether production has begun.
Damages, Defects, and Shipping Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged during shipping, or if you receive the wrong item.
If your order arrives damaged due to shipping, we will provide, as appropriate, a replacement at no additional cost or a refund.
To help us resolve the issue quickly, we may ask you to provide photos of the damaged item and its packaging.
Please contact us at info@fleurforever.com so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
-
Personalized or custom-made products, except in cases of defects, damage, or order errors
-
Purchased gift cards. This does not refer to the complimentary gift message card included with an order.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final-sale items unless they arrive defective, damaged, or incorrect.
Exchanges
The fastest way to ensure you receive the item you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.
Personalized or custom-made products cannot be exchanged unless they are defective, damaged, or incorrect.
Refunds
We will notify you once we’ve received and inspected your eligible return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@fleurforever.com.